Monitoring - We have updated the list of impacted locations as of 03/27 and continue to monitor carrier networks.
Mar 20, 05:00 UTC
Update - Updated impacted locations.
Mar 17, 17:50 UTC
Investigating - Carriers are seeing large volumes of traffic flow through their PSTN networks as most of the world works remotely. PGi continues to monitor carrier networks and are seeing intermittent peak hour connectivity issues in the following locations:

France – Toll Free and Local
Italy – Toll Free and Local
Ireland – Toll Free and Local
Spain – Toll Free and Local
India – Toll Free and Local
Canada – Toll Free
Poland – Toll Free and Local
UK – Toll Free and Local
US – Toll Free and Local

If you are experiencing these issues, please use one of the alternatives below:
1. Connect via VoIP
2. Have the meeting call you
3. GlobalMeet for Outlook

We have a full featured support site available at https://www.mymeetinghelp.com/. This site has helpful documentation on our products as well as tips on how to work safe during the coronavirus/COVID-19 outbreak.

We continue working with carriers and scaling to ensure our customers have the support they need during this time. Thank you for your patience as we work through this.
Mar 16, 21:18 UTC
GlobalMeet Phone Operational
GlobalMeet Collaboration Operational
Collaboration Audio Operational
Collaboration Video Operational
Collaboration Screen Share Operational
Collaboration VRC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - Carriers are seeing large volumes of traffic flow through their PSTN networks as most of the world works remotely. PGi continues to monitor carrier networks and are seeing intermittent peak hour connectivity issues in the following locations:

France – Toll Free and Local
Italy – Toll Free and Local
Ireland – Toll Free and Local
Spain – Toll Free and Local
India – Toll Free and Local
Canada – Toll Free
Poland – Toll Free and Local
UK – Toll Free and Local
US – Toll Free and Local

If you are experiencing these issues, please use one of the alternatives below:
1. Connect via VoIP
2. Have the meeting call you
3. GlobalMeet for Outlook

We have a full featured support site available at https://www.mymeetinghelp.com/. This site has helpful documentation on our products as well as tips on how to work safe during the coronavirus/COVID-19 outbreak.

We continue working with carriers and scaling to ensure our customers have the support they need during this time. Thank you for your patience as we work through this.
Mar 27, 17:07 UTC
Resolved - This incident has been resolved.
Mar 27, 15:41 UTC
Monitoring - Experience of connectivity issues such as softphone drops, dial-out failure, unable to record meeting and active talker. Fix has been implemented and we are monitoring results.
Mar 27, 15:31 UTC
Mar 26, 2020
Resolved - Carriers are seeing large volumes of traffic flow through their PSTN networks as most of the world works remotely. PGi continues to monitor carrier networks and are seeing intermittent peak hour connectivity issues in the following locations:

France – Toll Free and Local
Italy – Toll Free and Local
Ireland – Toll Free and Local
Spain – Toll Free and Local
India – Toll Free and Local
Canada – Toll Free
Poland – Toll Free and Local
UK – Toll Free and Local
US – Toll Free and Local

If you are experiencing these issues, please use one of the alternatives below:
1. Connect via VoIP
2. Have the meeting call you
3. GlobalMeet for Outlook

We have a full featured support site available at https://www.mymeetinghelp.com/. This site has helpful documentation on our products as well as tips on how to work safe during the coronavirus/COVID-19 outbreak.

We continue working with carriers and scaling to ensure our customers have the support they need during this time. Thank you for your patience as we work through this.
Mar 26, 17:02 UTC
Resolved - This incident has been resolved.
Mar 26, 15:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 15:03 UTC
Update - We have identified an impact on GlobalMeet Recordings. We continue to investigate further.
Mar 26, 14:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 14:39 UTC
Investigating - We are experiencing some backend issues with the GlobalMeet product. Request you to please logout and login back while we investigate it further
Mar 26, 14:13 UTC
Mar 25, 2020
Resolved - Carriers are seeing large volumes of traffic flow through their PSTN networks as most of the world works remotely. PGi continues to monitor carrier networks and are seeing intermittent peak hour connectivity issues in the following locations:

France – Toll Free and Local
Italy – Toll Free and Local
Ireland – Toll Free and Local
Spain – Toll Free and Local
India – Toll Free and Local
Canada – Toll Free
Poland – Toll Free and Local
UK - Toll Free and Local
US – Toll Free and Local

If you are experiencing these issues, please use one of the alternatives below:
1. Connect via VoIP
2. Have the meeting call you
3. GlobalMeet for Outlook

We have a full featured support site available at https://www.mymeetinghelp.com/. This site has helpful documentation on our products as well as tips on how to work safe during the coronavirus/COVID-19 outbreak.

We continue working with carriers and scaling to ensure our customers have the support they need during this time. Thank you for your patience as we work through this.
Mar 25, 17:12 UTC
Mar 24, 2020
Resolved - PGi corrected an error that would have caused intermittent connectivity issues for Global Meet Basic customers.
Mar 24, 17:30 UTC
Resolved - Carriers are seeing large volumes of traffic flow through their PSTN networks as most of the world works remotely. PGi continues to monitor carrier networks and are seeing intermittent peak hour connectivity issues in the following locations:

France – Toll Free and Local
Italy – Toll Free and Local
Ireland – Toll Free and Local
Spain – Toll Free and Local
India – Toll Free and Local
Canada – Toll Free (Saskatchewan)
Poland – Toll Free and Local
UK - Local
US – Toll Free

If you are experiencing these issues, please use one of the alternatives below:
1. Connect via VoIP
2. Have the meeting call you
3. GlobalMeet for Outlook

We have a full featured support site available at https://www.mymeetinghelp.com/. This site has helpful documentation on our products as well as tips on how to work safe during the coronavirus/COVID-19 outbreak.

We continue working with carriers and scaling to ensure our customers have the support they need during this time. Thank you for your patience as we work through this.
Mar 24, 17:12 UTC
Mar 23, 2020
Resolved - Carriers are seeing large volumes of traffic flow through their PSTN networks as most of the world works remotely. PGi continues to monitor carrier networks and are seeing intermittent peak hour connectivity issues in the following locations:

France – Toll Free and Local
Italy – Toll Free and Local
Ireland – Toll Free and Local
Spain – Toll Free
India – Local
Canada – Toll Free (Saskatchewan)

If you are experiencing these issues, please use one of the alternatives below:
1. Connect via VoIP
2. Have the meeting call you
3. GlobalMeet for Outlook

We have a full featured support site available at https://www.mymeetinghelp.com/. This site has helpful documentation on our products as well as tips on how to work safe during the coronavirus/COVID-19 outbreak.

We continue working with carriers and scaling to ensure our customers have the support they need during this time. Thank you for your patience as we work through this.
Mar 23, 17:06 UTC
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 20:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 20:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 20:16 UTC
Update - We are currently investigating this issue. Work around is to use audio dial-in.
Mar 20, 20:05 UTC
Investigating - We are currently investigating this issue. Work around is to use audio dial in.
Mar 20, 18:18 UTC
Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.